Terms & Conditions – Aluminium Products

Last updated: 26 October 2026

Please read these Terms & Conditions carefully before ordering aluminium doors or windows from Aluminiumdoors.co.za.

These Terms explain our ordering process, payment requirements, manufacturing arrangements, delivery conditions, customer responsibilities, returns, warranties and the rights of both parties.

IMPORTANT: We are a supply-only online retailer. We do not provide site measurements, installation services or customer collection facilities.

1. Company Information

Aluminiumdoors.co.za is owned and operated by Aluminium Doors and Windows Online (Pty) Ltd, a company registered in South Africa.

Company registration number: 2026/852527/07
Telephone: 082 796 2774
Email: sales@aluminiumwindows.co.za
Website: www.aluminiumdoors.co.za

In these Terms, "we", "us" and "our" refer to Aluminium Doors and Windows Online (Pty) Ltd. "Customer" and "you" refer to the purchaser.

2. Supply Only

We operate as an online retailer supplying aluminium doors and windows manufactured by independent manufacturing partners.

All products are sold on a supply-only basis.
Site measurements, installation, building work, removal of existing products and on-site glazing are not included.
Customers are responsible for appointing their own suitably qualified independent installers.
We do not offer installation services or a public showroom.
Collection is not offered as a standard fulfilment option.
Any additional service must be expressly agreed in writing before it forms part of an order.

3. Products Manufactured Specifically for Your Order

All aluminium doors and windows supplied by Aluminium Doors and Windows Online (Pty) Ltd are manufactured or prepared against confirmed customer orders.

We do not hold completed aluminium doors and windows as ready-made showroom stock.

Once an order has been accepted and full payment received, the order is released for manufacture according to the customer's selected dimensions, frame colour, glass type and opening configuration.

Full payment is required before an order is released for manufacture.
Customers must carefully verify every product specification before placing their order.
Manufacturing may begin shortly after the order has been confirmed.
Changes requested after manufacturing has commenced may not be possible.
Any approved changes may involve additional costs and revised delivery arrangements.
Products genuinely manufactured to a customer's particular specifications may qualify for statutory exceptions to change-of-mind cooling-off rights.

We do not offer an additional voluntary change-of-mind return policy.

The mere fact that a standard catalogue product is manufactured after an order is placed does not automatically remove all statutory consumer cancellation rights.

Nothing in this section excludes rights relating to qualifying online cancellations, defective products, incorrectly supplied goods or other rights protected by law.

4. Orders & Confirmation

Customers must review all product dimensions, quantities, colours, glass and opening configurations before submitting an order.
An automated order acknowledgement confirms receipt of an order request.
An order is accepted for fulfilment once full payment and specifications have been verified and we confirm acceptance.
We may contact the customer to clarify specifications before releasing the order for manufacture.
Material changes after order confirmation must be requested in writing.
Approved changes may affect the price and delivery period.
If an order cannot be fulfilled, the customer will be informed and offered an appropriate alternative or refund.

5. Payment

100% payment is required when placing an order. We do not offer deposits or instalment arrangements for ordinary online purchases.

The full confirmed order amount must be paid before manufacture or order fulfilment begins.
The amount payable includes the confirmed product price and applicable delivery charges.
Orders will not proceed until the required payment has cleared and the order has been accepted.
Payment must be made through an approved checkout payment method or verified official payment instructions.
Goods will not be dispatched until payment has been received in full.
Customers should independently verify unexpected requests to change banking details.

6. Prices & Quotations

All prices are displayed in South African Rand.
Product prices exclude installation.
Delivery charges are separate unless expressly stated otherwise.
Custom configurations and special transport arrangements may require individual quotations.
Quotations are valid for the period stated on the quotation.
Supplier price changes may affect future quotations but do not automatically change accepted orders.
Where an obvious pricing or technical error is discovered before order acceptance, the customer will be informed and may accept the corrected offer or decline it.

We are not currently VAT-registered. We therefore do not separately charge or represent an amount as VAT on our own sales while that status remains unchanged.

If our VAT status changes, applicable tax information will be updated in accordance with South African law.

7. Measurements

Customers are responsible for ensuring that the correct product dimensions are selected and ordered.

We do not provide a site-measuring service.
Product dimensions are not necessarily the same as the required structural opening dimensions.
Appropriate installation clearances and tolerances must be considered.
We strongly recommend that a qualified independent installer checks all measurements before an order is placed.
The customer is responsible for incorrect measurements or specifications supplied by the customer or their contractor, unless the error was caused by us.
Additional costs resulting solely from incorrect customer-supplied measurements are not automatically our responsibility.

8. Product Specifications

Products are supplied according to the confirmed order specifications.
Product photographs are illustrative. Actual configurations, hardware and finishes may vary according to the selected options.
Computer and mobile screens may not display powder-coated colours accurately.
Customers must verify their selected frame colour, glass type, dimensions and opening direction.
The product description and confirmed order determine what is included.
Optional accessories are excluded unless expressly selected or specified.

How Products Are Supplied

Certain aluminium systems are supplied with unassembled outer frames, assembled but unglazed panels, and separately packaged glass.

The exact supply configuration varies by product and must be checked before the order is confirmed.

On-site assembly, fitting and glazing may be required by the customer's independent installer.

9. Glass & Glazing

Available glass options are specified on each product page.
Safety glazing must be suitable for the intended application.
Glass should be handled and installed by suitably qualified persons.
Customers and installers must consider applicable glazing and building requirements.
Damage caused solely by incorrect third-party handling or installation will be distinguished from defects in the goods as supplied.

10. Manufacturing & Delivery Lead Times

Our normal expected manufacturing, preparation and delivery period is 7–14 working days.

The period begins once:

Full payment has cleared.
The order has been accepted.
All required specifications have been confirmed.

Working days exclude Saturdays, Sundays and South African public holidays.

The 7–14 working-day period is an estimate for ordinary orders, not a guarantee that every product will be delivered within that period.

Unusual configurations, material shortages, production delays or special transport requirements may require additional time.

Where a material delay becomes known, we will notify the customer and explain the revised arrangements.

Customers should not book installers for a fixed date until delivery has been confirmed.

Statutory rights relating to late or failed delivery remain applicable.

11. Delivery

Delivery is offered within Gauteng, subject to transport availability and the requirements of the order.

Standard Delivery Charges

R650: Delivery addresses within 30 km driving distance of Germiston.
R850: Delivery addresses more than 30 km and up to 50 km driving distance from Germiston.
Quotation required: Delivery addresses beyond 50 km within Gauteng.

Optional Door Assembly

Folding doors and sliding doors wider than 2 m may be ordered with optional assembly at R300 per leaf. If assembly is selected for any eligible door, delivery is R2000 once for the whole basket, including any other doors or windows in that same basket. This replaces the normal distance-based charge for an eligible assembled-door basket. The existing delivery area, address checks and special-order restrictions still apply. Without assembly selected, the standard delivery charges above apply. Assembly takes place before delivery and does not include on-site installation.

Delivery beyond 50 km and orders needing special transport require a quotation before payment and are not available through standard checkout.

Special Delivery Requirements

Large, oversized or unusually heavy orders may require additional vehicles, special handling or more than one trip.

Such orders may require an individual delivery quotation even where the delivery address falls within the standard distance bands.

The final delivery charge must be confirmed before the order is accepted and paid.

Delivery Arrangements

Customers must provide complete and accurate delivery details.
A responsible adult must be available to receive the delivery.
Delivery dates and arrangements must be confirmed in advance.
Restricted access, security estates, narrow roads and unusual transport conditions must be disclosed beforehand.
Reasonable redelivery costs may apply where incurred due to an incorrect customer-supplied address or unavailable recipient.

Delivery is to an agreed accessible offloading point and does not include installation or carrying products through buildings.

12. Offloading & Access

Customers must ensure suitable access for the delivery vehicle.
Heavy or oversized products may require additional offloading assistance or equipment.
Special offloading requirements must be agreed before delivery.
Delivery excludes cranes, hoisting, scaffolding and lifting to upper floors unless separately agreed in writing.

13. Inspection on Delivery

Customers should inspect products promptly after delivery and before installation or alteration.

Check quantities against the delivery documentation.
Inspect accessible products and packaging for visible damage.
Record visible damage or shortages on the delivery note where possible.
Photograph damaged goods, packaging and labels.
Keep relevant packaging until a claim has been assessed.

Please notify us of visible delivery damage or shortages within 48 hours where reasonably possible so that transport investigations can begin promptly.

This requested reporting period does not remove statutory rights relating to latent defects, incorrect goods or other legally valid claims.

14. Installation

We supply products only. We do not provide installation services.

Customers must appoint their own suitably qualified independent installers.
Installation costs are not included.
The installer must verify site conditions and measurements.
Building openings must be adequately prepared and suitable for the selected system.
Appropriate fixing, sealing, drainage and waterproofing must be considered.
Applicable safety and building requirements must be followed.

We are not automatically responsible for defective workmanship carried out by an independent installer appointed by the customer.

This does not exclude responsibility for defective goods supplied by us or liability imposed by law.

15. Storage & Protection

Products must be stored and handled appropriately after delivery.
Aluminium frames and glass must be protected against impact, scratching and distortion.
Tracks, drainage openings and hardware must be kept free from building debris.
Protective tape and film should be removed according to the manufacturer's instructions.
Grinding, welding, plaster, cement and other construction activities may damage aluminium finishes and glazing.

16. Returns & Refunds

Incorrectly Ordered Products

Customers must ensure that the correct specifications are selected before placing an order.

We do not offer an unconditional change-of-mind return service. All applicable statutory return and cooling-off rights remain in force.

Products Manufactured to Order

Our aluminium doors and windows are manufactured or prepared against confirmed customer orders.

Products genuinely manufactured to individual customer specifications may qualify for statutory exceptions to change-of-mind cooling-off rights.

The applicability of an exception depends on the actual product and legal circumstances, rather than simply on whether completed goods were held in stock.

Online Cooling-Off Rights

Where section 44 of the Electronic Communications and Transactions Act applies, a qualifying online purchase may be cancelled within seven days after receipt of the goods.

Applicable statutory exclusions, return costs and refund obligations will be respected.

Defective or Incorrectly Supplied Goods

If incorrect goods are supplied, or goods fail to meet applicable statutory quality requirements, customers retain the remedies provided by South African law.

These may include repair, replacement or refund, as applicable under the Consumer Protection Act.

Submitting a Return Request

Contact sales@aluminiumwindows.co.za with:

Order or invoice number.
Product description.
Reason for the return request.
Relevant photographs or videos.
Date of delivery.
Details of any installation or alteration.

We will provide written instructions for eligible returns. Goods must not be sent directly to a manufacturing partner without written authorisation.

Responsibility for return transport, inspection and refund costs depends on the reason for the return and the customer's statutory rights.

17. Order Cancellation

Cancellation requests must be submitted in writing to sales@aluminiumwindows.co.za .

Customers should contact us immediately if they wish to cancel or change an order.
Where legally permitted, reasonable cancellation charges may take account of work already performed, materials committed and other relevant costs.
No cancellation penalty will be charged where prohibited by law.
Any refund due will be calculated and communicated to the customer.

18. Warranty & Defective Products

All applicable statutory warranties remain in force.

The Consumer Protection Act provides an implied warranty of quality for qualifying goods.

Where goods fail to meet statutory quality requirements within six months after delivery, customers have the remedies provided by the Act.

Manufacturer Warranties

Additional manufacturer warranties may apply to certain products, hardware, coatings or glazing.

Specific warranty periods and conditions must be confirmed for the applicable product.

Manufacturer warranties do not replace statutory consumer rights.

Damage Not Caused by a Product Defect

Warranty claims may be affected where damage results from:

Incorrect independent installation.
Accidental impact or misuse.
Unsuitable storage or handling.
Unauthorised modifications.
Incorrect maintenance.
Construction-related damage.
Normal wear and tear.

Each claim will be assessed according to its circumstances and applicable law.

19. Cleaning & Maintenance

Keep tracks and drainage openings clear of debris.
Use cleaning products suitable for aluminium and glass.
Avoid harsh or abrasive chemicals that may damage finishes.
Follow applicable manufacturer maintenance instructions.

20. Product Performance

Selected aluminium systems in our range have documented performance testing against SANS 613 requirements.

Testing and certification apply only to the particular tested systems and configurations.

Performance suitability depends on the intended application, building conditions, glazing and correct installation.

Project-specific engineering and regulatory requirements must be assessed by the appropriate competent professionals.

21. Liability

We remain responsible for our legal obligations as the supplier and retailer of the goods.

Customers and their independent contractors are responsible for matters under their control, including customer-provided measurements, site preparation and independent installation.

Where legally permitted, we are not responsible for losses caused solely by incorrect third-party installation, misuse, unauthorised alteration or unsuitable site conditions.

Nothing in these Terms excludes, restricts or limits liability or consumer rights that cannot lawfully be excluded.

22. Ownership & Risk

Ownership of goods remains with Aluminium Doors and Windows Online (Pty) Ltd until full payment has been received, to the extent permitted by law.

Responsibility for loss or damage during delivery will be determined according to the delivery arrangements and applicable law.

Customers must take reasonable care of products after they have been properly delivered and received.

23. Personal Information

Customer information is processed for enquiries, order fulfilment, payment, delivery and customer support.

Information may be shared with appropriate service providers where necessary to fulfil orders and as permitted by law.

Personal information is handled in accordance with applicable South African data-protection requirements and our Privacy Policy.

24. Checkout Confirmation & Acceptance

Before submitting an online order, customers are required to read and acknowledge four important purchasing conditions.

These confirmations relate to:

Manufactured-to-Order Products: The customer understands that products are manufactured or prepared after full payment and that changes may not be possible once manufacture begins.
Measurements & Specifications: The customer confirms that they have checked the selected dimensions, sizes, frame colours, glass options and opening configurations.
Supply Only & Delivery: The customer understands that installation and site measurements are excluded and that delivery is governed by the confirmed Gauteng delivery policy.
Terms & Conditions: The customer confirms that they have read and accepted the Terms & Conditions, including the made-to-order, cancellation and returns provisions.

Mandatory Customer Confirmation

Customers must actively select all four acknowledgement checkboxes before submitting their order.

No confirmation checkbox is preselected on the customer's behalf.

An order cannot be submitted until the required confirmations have been completed.

Record of Acceptance

The company records the customer's acknowledgements against the order, including:

The four accepted confirmations.
The wording accepted by the customer.
The date and time of acceptance.
The applicable Terms & Conditions version.
The relevant WooCommerce order number.

Email Confirmation

Following successful order submission, an automated confirmation email will be sent to the email address provided by the customer.

The email will include the customer's order reference, the recorded acknowledgements and a copy of the Terms & Conditions applicable at the time of the order.

Customers should retain this email, their order confirmation and invoice for future reference.

The record of acceptance documents the customer's selections and acknowledgement of the purchasing conditions.

These confirmations do not waive or exclude statutory consumer rights.

25. Complaints & Disputes

We aim to resolve customer enquiries and complaints fairly and promptly.

Please contact:

Aluminium Doors and Windows Online (Pty) Ltd
sales@aluminiumwindows.co.za
082 796 2774

Customers retain the right to approach an applicable consumer-protection authority, ombud or court where appropriate.

26. General Conditions

These Terms form part of the agreement between the company and customer.
Confirmed order specifications and applicable product descriptions form part of the transaction.
Material changes must be agreed in writing.
South African law governs these Terms.
Changes to these Terms apply prospectively and do not retrospectively remove rights under accepted orders.
If any provision is unlawful or unenforceable, the remaining provisions continue to apply where legally possible.
Statutory consumer rights take precedence over conflicting terms.

Customers must review their order details and these Terms & Conditions before completing checkout.

For assistance, please contact sales@aluminiumwindows.co.za or call 082 796 2774 .